Terms of Service

1. Acceptance of Terms

By accessing, using, or submitting information through this website, including completing a quote request form, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to these Terms, please do not use this website or submit information through our services.

2. Services Provided

Vertex Labs Canada provides website development, digital systems integration, lead management tools, automation services, online business optimization, and related digital services. All services are subject to availability and may be modified or discontinued at any time without notice.

3. Information Collection & Consent

By submitting a quote request or contact form through this website, you voluntarily provide information including, but not limited to:

• First Name
• Last Name
• Phone Number
• Email Address
• Business Information
• Service Requests

You acknowledge and agree that this information may be stored securely by Vertex Labs Canada for business and communication purposes.

4. SMS & Email Communications

By providing your phone number and/or email address, you expressly consent to receive communications from Vertex Labs Canada, including:

• Quote confirmations
• Appointment confirmations
• Service updates
• Customer support messages
• Automated SMS notifications
• Marketing or promotional communications (where permitted by law)

Message and data rates may apply depending on your mobile carrier.

You may opt out of SMS communications at any time by replying “STOP” to any message. You may unsubscribe from marketing emails using the unsubscribe link provided in applicable emails.

5. Quote Requests & Service Agreements

All quote requests submitted through this website are non-binding and do not guarantee service availability or pricing. Services are only considered confirmed after:

• Written approval,
• Signed agreement,
• Invoice acceptance, or
• Payment confirmation.

Vertex Labs Canada reserves the right to refuse service requests at its discretion.

6. Website Use

You agree not to:

• Misuse or attempt to disrupt the website or services
• Submit false, fraudulent, or misleading information
• Attempt unauthorized access to systems or data
• Use the website for unlawful purposes
• Copy, scrape, or exploit website content without permission

7. Intellectual Property

All website content, branding, graphics, logos, text, software, designs, and materials are the property of Vertex Labs Canada unless otherwise stated. No content may be copied, reproduced, distributed, or used without prior written consent.

8. Third-Party Services

This website may utilize third-party platforms and providers, including but not limited to:

• SMS communication providers
• Hosting providers
• Analytics services
• Scheduling systems
• Payment processors

Vertex Labs Canada is not responsible for the practices, outages, security, or policies of third-party services.

9. Data Security

Vertex Labs Canada takes reasonable measures to protect submitted personal information from unauthorized access, misuse, or disclosure. However, no online system or transmission method can be guaranteed as completely secure, and users acknowledge this risk when submitting information online.

10. Limitation of Liability

To the fullest extent permitted by law, Vertex Labs Canada shall not be liable for any indirect, incidental, consequential, special, or punitive damages arising from:

• Use of the website,
• Communication delays or failures,
• Data loss,
• Third-party service interruptions,
• Or reliance on information provided through the website.

11. Indemnification

You agree to indemnify and hold harmless Vertex Labs Canada, its owners, employees, contractors, and affiliates from any claims, damages, liabilities, or expenses arising from:

• Your misuse of the website,
• Violation of these Terms,
• Or unlawful conduct related to use of the services.

12. Changes to Terms

Vertex Labs Canada reserves the right to modify or update these Terms of Service at any time without prior notice. Continued use of the website after updates constitutes acceptance of the revised Terms.

13. Governing Law

These Terms of Service shall be governed and interpreted in accordance with the laws of Ontario, Canada. Any disputes arising from use of the website or services shall be subject to the jurisdiction of the courts of Ontario.

14. Contact Information

Vertex Labs Canada
Email: support@vertexlabscanada.com
Phone / SMS: +1 (289) 217-3092
Website: vertexlabscanada.com